Privacy Policy

Last updated: 8 September 2025

At Clear Steps Therapy, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and store your information in line with the Australian Privacy Act 1988.

1. Information We Collect

We may collect:

  • Personal details such as name, address, phone number, and email

  • Health and medical information relevant to your care

  • Payment and billing information

  • Information shared during consultations, assessments, and therapy sessions

2. How We Use Your Information

Your information is used to:

  • Provide speech pathology services

  • Manage bookings, billing, and communication

  • Comply with professional, ethical, and legal obligations

  • Improve our services and client experience

3. How We Store and Protect Information

  • Records are stored securely in encrypted practice management software (Splose).

  • Access is restricted to authorised personnel only.

  • We take all reasonable steps to protect your information from loss, misuse, or unauthorised access.

4. Sharing Your Information

We will not share your personal information without your consent, except when:

  • Required by law

  • Necessary to protect your health and safety, or that of others

  • Coordinating with other health professionals involved in your care (with your permission)

5. Accessing and Correcting Your Information

You may request access to your personal records or ask us to correct information at any time by contacting us.

6. Privacy Concerns or Complaints

If you have a concern or complaint about how we handle your information, please contact us directly. We will respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

7. Contact Us

Clear Steps Therapy
Email: hello@clearstepstherapy.com.au
Phone: 0477 222 943